Return Policy

Please include the packing list and/or receipt for your purchase. If we can't find proof of your purchase we cannot process a return or exchange.

Returns/Exchanges:

• You may return or exchange regularly priced merchandise within 30 business days of receipt of your order. If your purchase was made more than 30 days from the date of attempted return we cannot accept.
• Items returned without a receipt will reflect the most current sales price.
• All items must be in their original, unworn condition with all tags and labels attached and/or original packaging. Items without tags/original packaging will not be eligible for exchange.
• Items in any condition other than originally sold will NOT be eligible for return.
• If you need to return an item you have ordered online please contact us as raine@visithuntingtonwv.org to coordinate the return. Returns and exchanges can be processed at the shop anytime during business hours.

Damaged Items

• If you receive a damaged item please contact us within 3 days of receipt at raine@visithuntingtonwv.org.
• Please keep all packing materials and provide photos of damaged items. We will need those photos when filing a claim with the USPS.
• We will work with you to exchange or refund your purchase. Please note that as many of our items are one-of-a-kind we cannot guarantee an exact replacement piece.

Shipping:

To return the item, you should send it to: 210 11th Street Shop #15 Huntington West Virginia US 25701

If you are within driving distance of our physical location, please feel free to bring the item to the shop for return or exchange in person. We are open seven days a week.

You will be responsible for paying for your own shipping costs for returns. Shipping costs are non-refundable.

Refunds will be processed one we receive the returned item.

We recommend using a trackable shipping service or purchasing shipping insurance. We will not refund items that we do not receive back.