Return Policies

Please see our policies outlined below. While we strive to achieve 100% satisfaction with our orders, life happens. We at the Red Caboose promise to resolve these situations honestly while striving to fulfilling the needs & expectations of both our customers and artisans. If you have any questions, please feel free to reach out to us for clarification.

Returns/Exchanges:

• Due to the nature of our consignment model, we cannot guarantee that all items will be able to be refunded or exchanged. 
• Items are non-refundable unless they fall under the following categories: damaged items, shirts, beauty/skincare, soap, food, other items not sold via consignment. 
• Consignment items may be only be exchanged. Exchange must be for items from the same artisan/vendor of equal or close to the same value. This judgement of "close to the same value" will be left to the Red Caboose employee on duty.
• The value of items returned without a receipt will reflect the lowest sales price from the previous 45 days. If you qualified for a discount on said items in the previous 45 days, it will be assumed that discount was used for purchase of items and applied to the value. 
• All items for return must be in their original, unworn condition with all tags and labels attached and/or original packaging. Items without tags/original packaging or in any condition other than originally sold will not be accepted for return.
• If you are able and within driving distance of our physical location, please feel free to bring the item to the shop for return or exchange in person. We are open seven days a week.
• If you need to return an item you have ordered online and are unable to return it in person, please email us at redcaboose@visithuntingtonwv.org to coordinate the return. 
• Customer is responsible for payment of return shipping unless the reason the item is being returned is due to actions taken by the Red Caboose, such as shipping an incorrect item.
• We recommend using a trackable shipping service or purchasing shipping insurance. We will not refund items that we do not receive back.
• Refunds will be processed once we receive the returned item.
• Please include the packing list and/or receipt for your purchase as we cannot process a return or exchange unless we can find your order in our system. 

Damaged or Incorrect Items:

• If you have a damaged or incorrect item, please contact us within 3 days of receipt by emailing redcaboose@visithuntingtonwv.org.
• If package is visibly badly damaged and you are able, immediately refuse delivery with your postal carrier. This should have the package automatically returned to us where it will be refunded upon receipt.
• If unable to be refused or already delivered, please keep all packing materials and provide photos of damaged items. We will need those photos when filing a claim with the USPS. It is especially helpful if you are able to get a photo of the box before opening if the package is visibly damaged or you otherwise suspect damaged items inside. 
• We will work with you to exchange or refund your purchase. Please note that as many of our items are one-of-a-kind we cannot guarantee an exact replacement piece will be available. 

Missing Items:

• If you have a missing item, please contact us within 3 days of receipt by emailing redcaboose@visithuntingtonwv.org.
• On a case by case basis, we will provide you details on how we may provide the item or refund. This is due to many factors, chiefly among them the one-of-a-kind nature of many of our items.